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Saturday, November 28, 2009

Horrible Samsung customer care services

I bought my LCD 19 inch samsung monitor from one of his distributor supreme computers on febraury 2009 with 3 years warranty within 6 months it had a major problem then i called samsung customer care service, One samsung authorized person came to my house and checked the monitor and told me it has major problem so we will replace it.

totally 1 and half month over no response from samsung service center.

Below the conversation between me and samsung monitor service department.

Re: Fw: Regarding Monitor problem

Thursday, 26 November, 2009 10:16 PM
"ashok kumar"
Samsung Enterprise Portal mySingle Good morning sir

Sorry sir,due to order block,new set will be replaced next week,



------- Original Message -------
Sender : ashok kumar
Date : Nov 26, 2009 21:51 (GMT+09:00)
Title : Fw: Regarding Monitor problem

What a great customer care team.

Totally 1 and half month over no reply from your side regarding my LCD monitor replacement.

I thing i made more than 100 calls from my mobile.

I used my mail id to sent my monitor problem but you are using it for your E-marketing use.

If you have not solve my problem i will move on to the consumercourt.

Please Fix it ASAP!

My complaint id is : 8412261585

Ashok kumar

--- On Mon, 19/10/09, ashok kumar wrote:

From: ashok kumar
Subject: Regarding Monitor problem
Date: Monday, 19 October, 2009, 6:50 AM

Hello madam,

I have purchased samsung 19" 920NW TFT(SamNoo32) (109/79279/29-01-09) (HA19H9FPC35306) monitor from "Supreme computers" on April 2009 Within 6 months it had a major(Dispaly dividing) problem so many times i called your customer care number(o44-66545500) but no response. Please take immediate action to solve my LCD monitor problem.

Ashok kumar

We the people spending more money to buying these items.

Suppose it had a problem they won't care us.

Utmost horrible samsung customer care service.

People! What i have to do for this ?

Any please comment it


Finally LCD monitor replaced by samsung repair center.

I struggled so much to get new one.

I request Samsung please don't delay the services.

Ashok kumar J